Privacy policy

We want you to be able to find and share your experiences in conservation with others easily.

We also want you do that in the safest, most informed and consensual way possible.

Therefore we collect, process and use your personal data in accordance with the European Union General Data Protection Regulation (GDPR).

We will never sell your data or give it to third parties without your consent.

In addition, we fully support the GDPR's goals of putting data control back in the hands of ordinary people.

Personal Information We Collect

We’ve grouped each piece of data by where you’re likely to encounter it on the platform:

Basic account info

We collect the following information when you create or edit your account:

Data

Use

Sharing

Access

Control

Delete

Email

To contact you about your account.

To create a unique account ID.

Publicly displayed when you write a review until you add a first and last name.

Shared with an organisation if you request to book with them

Shared with Mailchimp if you give us permission to send you marketing emails

Shared with Facebook if you link your Facebook account

First name

Publicly displayed when you write a review

Shared with organisation if you request to book with them

Shared with Mailchimp if you give us permission to send you marketing emails

Last name

Publicly displayed when you write a review

Shared with organisation if you request to book with them

Shared with Mailchimp if you give us permission to send you marketing emails

Profile photo

Publicly displayed when you write a review

Shared with organisation if you request to book with them

Shared with Mailchimp if you give us permission to send you marketing emails

Facebook info

We collect the following information when you create or edit your account:

Data

Use

Sharing

Access

Control

Delete

Your Facebook friends who are also signed up to Conservation Guide

To suggest friends to you on Conservation Guide (not yet implemented)

Facebook

Your apps settings on Facebook account

Your apps settings on Facebook account

Your apps settings on Facebook account

Billing info

We collect the following information if you request to book an Experience via our platform:

Data

Use

Sharing

Access

Control

Delete

Billing address

To bill your payment card

Shared with organisation if you request to book with them

Phone number

To contact you about your order

Shared with organisation if you request to book with them

Payment info

We collect but do not store the information if you make a purchase via our platform:

Data

Use

Sharing

Access

Control

Delete

Credit card details

To make a purchase on the platform

Paypal

Your Paypal account

Your Paypal account

Your Paypal account

Paypal account details

To make a purchase on the platform

Paypal

Your Paypal account

Your Paypal account

Your Paypal account

Email marketing

We collect the following information if you give us your permission to send you news and updates via email:

Data

Use

Sharing

Access

Control

Delete

Email

To send you email news, updates and other marketing messages if you have given us prior permission

Mailchimp

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

First name

To personalise your emails and identify you as a real person

Mailchimp

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

Last name

To personalise your emails and identify you as a real person

Mailchimp

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

Account page

Mailchimp (if you do not have an account)

Social marketing

We collect the following information if you are signed in to the relevant social account on your browser when accessing the Platform:

Data

Use

Sharing

Access

Control

Delete

Facebook

To track your behaviour on the platform and send you targeted advertising

Facebook

Cookies settings on your browser

Cookies settings on your browser

Twitter

To track your behaviour on the platform and send you targeted advertising

Twitter

Cookies settings on your browser

Cookies settings on your browser

LinkedIn

To track your behaviour on the platform and send you targeted advertising

LinkedIn

Cookies settings on your browser

Cookies settings on your browser

Live website chat

We collect the following information if you send us a message via the live chat feature on the website:

Data

Use

Sharing

Access

Control

Delete

Email

Phone

Approximate location

IP

What page you initiated the conversation from

What page your last message was sent from

When you last saw the chat

When the chat was created

How many sessions you created

Operating system

Browser

Browser version

Device type

To assist with sales enquiries and provide technical support only

Freshchat

Cookies settings on your browser

Contact us form

We collect the following information if you send us a message via the contact form on our website:

Data

Use

Sharing

Access

Control

Delete

Name

Email address

To assist with sales enquiries and provide technical support only

Webflow

Usage statistics

We collect anonymous, aggregated statistics on site usage:

Data

Use

Sharing

Access

Control

Delete

Anonymous browsing behaviour and statistics

To monitor and improve site use and usability

Google Analytics

Heap

Maps

We collect but do not store the following information when you use map features on the Platform:

Data

Use

Sharing

Access

Control

Delete

Location

To centre the map directly at your location

Google Maps

Mapbox

Cookies settings on your browser

Cookies

See our separate Cookie Policy for details on the cookies we use.

Data flow diagram

Here is a map of where we ask you for your data and what happens to it:

Law enforcement and transparency

If we have a good faith belief that there is an emergency involving the danger of death or severe physical injury, we may disclose limited information necessary to prevent that harm.

If we are ever forced to share identifiable information about you, we'll notify you with the full details of the request before we disclose it unless we are legally prohibited from doing so by law or court order.

We'll only disclose information collected through our platform in response to a subpoena or court order.

Ask a question or make a complaint

If you have any questions or wish to make a complaint, please contact our Data Protection Officer using the following details:

Will Morley

Data Protection Officer

will@conservationguide.org

Latest version: v2.0

Last updated on: 10/05/2018